Today (or yesterday depending on when you read this) is tax day in the US and it’s got me thinking about how important government employees are to getting things done. When you renew your driver license, pay your taxes, get married, go through a period of unemployment or in many cases go to the doctor, you’re dealing with government employees. Sometimes it’s not a pleasant experience but a professional, efficient government worker can make all the difference in the world. A lot of what we take for granted happens because of the work of everyday government employees who don’t get a lot of press and who often get little respect. But if you look at crime fiction, you see how important they are. After all, detectives get a lot of information from government records such as marriages, transfer of property and so on. Here are just a few examples to show you what I mean.
In Agatha Christie’s One, Two, Buckle My Shoe (AKA The Patriotic Murders and An Overdose of Death), Hercule Poirot’s dentist Henry Morley is shot one day in his surgery. At first there doesn’t seem to be much of a reason for the murder, as Morley didn’t have a large fortune to leave, hadn’t made a lot of enemies and wasn’t powerful. Then, one of Morley’s patients disappears and another dies of what looks like an accidental overdose of anaesthetic. Chief Inspector James “Jimmy” Japp is assigned to the case because it may be related to the fact that Morley was also dentist to a very powerful banker Alistair Blunt, who could very easily have been the real target of the murderer. This opens up a whole new field of enquiry and soon the murder seems to be the work of a political fanatic who wanted to get rid of Blunt. But it’s neither as simple nor as complicated as that. In the end Poirot finds out just the information he needs from a registry office near Oxford – a marriage certificate. That clue shows Poirot the motive for the murder. There are other Christie novels too in which marriage certificates, tax reports and so on provide important clues.
In Peter Robinson’s Gallows View, it’s the NHS (National Health Service) that provides Inspector Alan Banks with a clue he needs. In that novel, Banks and his family have recently moved from London to the Yorkshire town of Eastvale. He’s settling in and getting used to the job when there’s a spate of peeping incidents. No-one (so far) has been attacked or raped, but the incidents have made the women of Eastvale miserable and frightened. There’s also been a series of break-ins. Then, there’s a murder that may be related to the break-ins. Banks and his team work with psychologist Dr. Jenny Fuller to find out who in Eastvale is the voyeur. The team also looks for ties between those cases and the break-ins and murder. The breakthrough comes when Banks learns that one of the perpetrators has a case of STD. Once he discovers that, Banks uses what he learns from the NHS clinic where the suspect was treated to catch the criminal.
Robin Cook’s Outbreak features a government worker Dr. Marissa Blumenthal, who works for the Centers for Disease Control. She’s sent to Los Angeles when there’s a terrifying outbreak of what turns out to be the deadly Ebola virus. She and the team she works with contain the virus in Los Angeles, but then there’s another outbreak in St. Louis. Then there’s an outbreak in Phoenix. Now Blumenthal begins to suspect that these are very deliberate attacks. It turns out that Blumenthal is right. Her main clue as to who’s behind the outbreaks and what the motive is comes from the State House in Atlanta. A helpful clerk gives Blumenthal vital information about a particular set of public records having to do with business incorporation that leads Blumenthal to the truth about the Ebola outbreaks.
Many times, private detectives use public records kept by government employees to trace people. That’s what happens in Robert Crais’s Lullaby Town. Private investigator Elvis Cole and his partner Joe Pike are hired by noted Hollywood director Peter Alan Nelson. Nelson was married several years earlier to Karen Shipley, with whom he had a son Toby. When the couple divorced, Shipley and her son basically disappeared. Now Nelson wants to find and get to know his son. Cole isn’t sure about taking the case at first; sometimes people disappear because they do not want to be found. In the end, though, he reluctantly agrees. He traces Karen Shipley to a small Connecticut town, only to find that she’s gotten mixed up in a bad situation of her own. At one point, Cole is trying to find out what Shipley’s hiding, so he follows her and finds out that she’s met up with a mysterious person. Cole decides to find out who the other person is:
“I called the New York State Department of Motor Vehicles from a pay phone at a Shell station just off the interstate and said, ‘This is foot patrol Officer Willis Sweetwell, badge number five-oh-seven-two-four. I need wants and warrants on New York plate sierra-romeo-golf-six-six-one. And gimme the registration on that, too.’ They either go for it or they don’t.
There was a little pause, then a guy with a deep voice said, ‘Wait one.’ Score for the Jack Webb.
The deep voice came back on and told me there were neither wants nor warrants on six-six-one, and that it was registered to the Lucerno Meat Company at 7511 Grand Avenue in lower Manhattan.
I said, ‘You don’t have an individual on that?’
‘Nope. Looks like a company car.’
I said, ‘Thanks for the help, buddy. Have a good day.’ Cops like to say ‘buddy.’”
That’s how Cole finds out that Karen Shipley has gotten mixed up with the Mob. When he confronts Shipley with what he’s found out, she admits to having gotten “hooked into” working with the Mob. She wants out, so to speak, but is afraid for herself and mostly for her son if she leaves. Cole agrees to do what he can to help and now he’s tangling not just with a case of a broken relationship but with a Mob war.
In Ruth Rendell’s Simisola, a local government employment bureau proves central to a disappearance and two murders. Twenty-two-year-old Melanie Akande goes missing after an appointment at the bureau and her father Dr. Raymond Akande is worried about her. He asks Inspector Reg Wexford, who is one of his patients, to look into the matter and Wexford agrees. Not long after he starts asking questions, the strangled body of Annette Bystock, with whom Melanie had her appointment, is found. It soon seems clear that the cases are connected and since the two met at the employment bureau, Wexford and his team concentrate a lot of effort there. The members of the staff at the bureau are all affected by Bystock’s murder and some of them try very hard to help. Then, the body of a young woman is found in a nearby wood. At first Wexford is convinced that the body is Melanie Akande’s. But when it turns out to be that of another young woman, Wexford gets an object lesson in prejudice and preconceived notions. In the end, everything is tied in some way to the employment bureau and Rendell provides an interesting perspective on that intersection of government employees and those whose taxes help to pay their wages.
In Alexander McCall Smith’s The Kalahari Typing School for Men, Mma. Precious Ramotswe gets an unusual request from successful civil engineer Mr. Molofelo. Long ago when he was a student, he stole a radio from his kind landlords the Tsolamosese family. He also got his then-girlfriend Tebogo Bathopi pregnant, and did nearly nothing to help her. Now, after several years, Mr. Molofelo wants to make things right, so he asks Mma. Ramotswe to track down the Tsolamosese family and Tebogo Bathopi so he can make amends. Mma. Ramotswe agrees and begins her search. She finds out that Rra. Tsolamosese, who has since died, was a government employee and that his widow draws his pension. That gives Mma. Ramotswe the idea to go to the pension office and find out the widow’s address. When she gets there though, she finds that the government clerk will not give her the information she needs, citing regulations and confidentiality. Here’s how Mma. Ramotswe responds:
“‘But that is not the rule,’ said Mma. Ramotswe. ‘…The rule says that you must not give the name of a pensioner. It says nothing about the address.’
The clerk shook his head. ‘I do not think you can be right, Mma. I am the one who knows the rules. You are the public.’
‘Yes, Rra. I am sure that you are very good when it comes to rules…But sometimes, when one has to know so many rules, one can get them mixed up. You are thinking of Rule 25. This rule is really Rule 24(b), subsection (i)…The rule that deals with addresses is Rule 18, which has now been cancelled.’”
In that way, Mma. Ramotswe uses government regulations – the clerk’s own tool – against him, so to speak and gets the information she needs to find Mma. Tsolamosese.
Government employees, whether they’re clerks, postal workers, NHS health practitioners or tax auditors, can make getting things done unpleasant, but they are critical to getting those things accomplished. They’re also very important when you’re trying to find out information. Ask any fictional sleuth. And I’m sure there are plenty of public employees who’d like some of the public they have to deal with to be the victims of a murder mystery…
NOTE: The title of this post is a line from the Beatles’ Tax Man.













Margot: I was thinking of Joe Pickett, the Wyoming game warden sleuth of C.J. Box. While he ends up dealing with murder his job mainly involves administrative issues concerning the wildlife of his area.
As well, I thought of the Dutch lady I wrote about earlier this year who, in real life, during WW II while working in the telephone office painstakingly altered ID documents to save young Dutch men from being sent to Germany as slave labour.
Bill – Thank you for your ideas. You are quite right about Joe Pickett. He certainly does have to deal with a lot of government issues in the course of his job.
And folks, if you haven’t read Bill’s article about resistance against Hitler, I recommend it highly.
After the recent news in our papers about government department partying and waste of taxpayer money, I can think of a few government workers taxpayers would like to see as victims too.
Pat – Yes there are definitely government workers who act in pretty horrible ways. I have to wonder at the brazenness of it.
I’m a government worker myself; and I wish I got to party on the county pocket. Usually, I’m just grateful to have a job. Big brother ain’t all bad
But I think every job has its good points and bad reputations. I love super sleuths who know how to move around the red tape though.
………dhole
Donna – I know what you mean about being glad to have a job in this economy. And, yes, there are some good side to Big Brother
. I really think there are hard-working professional people and – er – the opposite in pretty nearly every profession. But since we all have deal with red tape at times, it is nice – perhaps cathartic – when the sleuth finds believable ways around it.
Thanks for this article and the link about Hitler, I’m going to read it. And, thanks Margot for stopping by my blog on a daily basis. It means a lot.
Clarissa – Oh it’s my pleasure; you write things that are worth reading.
I used to be a local government worker and sympathise totally with the government clerk Mma. Ramotswe came across. It’s so difficult working out the Freedom of Information regs from the Human Rights stuff!
By the way on someone else’s wordpress blog I can comment with a link to me current blog by leaving the email section blank, but that doesn’t work on your blog – how odd!
Margaret – You’ve put your finger on such a difficult issue for a lot of government workers. what is the balance among freedom of information, human rights, privacy rights and so on? And then there’s the very personal issue of one’s job i.e. if I give this information I am risking my job and is that worth it? I think that must be very hard for government workers.
Err – sorry. I just checked the link and it does take me to my current blog – even odder. Anyway i’m glad I can comment again
Margaret – Oh, no worries. I’m very glad you can comment again, too!
It’s a delicate balance, though. Sometimes detectives use information from official databases in a realistic way, but other times, it is a lazy plot device – detective phones police contact, asks for owner of car number plate, etc. It can get a bit tiresomely repetitive. (Robert Crais, whom you highlight in his post, makes heavy use of Cole’s friendly police contacts in this regard in his new novel, Taken, out later this month). Harry Hole, Jo Nesbo’s creation, is also often reliant on finding out things via police computers, and indeed using the fact that his ex-colleague is a whizz at searching, to stay ahead of the game. A novel where the database-access theme is used very well, I think, is Stefan Tegenfalk’s debut novel, Anger Mode.
Maxine – You’re very right that the “calling a friend for information” plot device is used a lot and sometimes in a lazy way. I’ve not yet Crais’ Taken, but he uses that device in a few other novels, too. A lot of the time, one forgives it because the plots are good and so on. But it is easy to slip into that way of getting the sleuth information. If it’s going to be used, it’s got to be done realistically. And folks, if you haven’t yet read Maxine’s excellent review of Anger Mode, you should.
Thanks for the link, Margot
At least in Anger Mode, the cop got into trouble for illegally accessing a database!
A very good point, Maxine! And it’s my pleasure to encourage people to read your excellent blog.
When I think of US bureaucracy and the paper trails of public bodies I always think of the bit in All The Presidents Men when Bernstein and Woodward sift through thousands of public records to unearth the conspiracy.
In PD James’ ‘The Skull Beneath the Skin’ tax avoidance is one of the motives for murder if I remember correctly.
Sarah – You do indeed remember correctly (if I do, that is); that’s what’s behind The Skull Beneath the Skin. And it’s interesting that tax records are often a way to catch criminals.
I’m glad too that you brought up All the President’s Men. That’s a case of no-one wanting to help Woodward and Bernstein, so they have to rely on public records that anyone is allowed to read. The film based on that book was very well-done I thought, and I’ll it inspired a generation of young people to go into journalism.
I worked in the government department responsible for vehicle registrations and driver licensing here for a number of years. The notion of private eyes ‘ringing a mate’ to get details from that kind of database is simply laughable these days – and realistically has been the case since the mid-90′s at least – our employees would have gotten the sack in a heartbeat if they accessed a record they shouldn’t have been accessing it -. I know because I set up the system’s audit processes and alerts. So when I read about that kind of thing in books – especially books that are supposed to be current and supposed to be realistic – I cringe at the laziness of the plot device. I’ll believe a super-hacker like Lisbeth Salander before I believe the ‘mate who works at the driver’s licencing office’ plot device
Off the top of my head I can’t think of a book in which I have ‘bought’ the government worker angle but I’m sure there have been some I just tend to remember the ones that make me laugh at the silliness of the idea.
As an archivist for a government archive I did help do research for private investigators on several occasions – though rarely did the cases seem all that interesting – mostly family inheritance stuff and other boring things.
For the record the closest thing I’ve ever gotten to a party at the taxpayer’s expense is a sandwich made with three-day old bread that is only offered when they don’t want us to leave the windowless room they’re talking at us in about some subject like budget cuts
Bernadette – I’ve always thought that finding out driver license records couldn’t be as easy a matter as picking up the ‘phone. Any employee who gave out that kind of information to anyone without an official warrant for it and the right set of steps would have to be gone the next day. It’s a handy plot device for authors but as you say, not at all realistic. It takes a deft hand to make one believe that a sleuth – especially an amateur sleuth – would be able to get someone’s driving record, banking records and so on. Yes, the computer whiz like Lisbeth Salander is a lot more believable…
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I didn’t know you’d been an archivist. Now you’ve got me wondering what a private investigator would be wanting with family inheritance stuff. Not that it’s any of my business, mind
And your meetings about budget cuts and production and the like sound a lot like some I’ve attended; even the coffee is bad…
The dry wheel of bureaucracy turns haltingly through its deep paper river, but turn it does. We’d all be in chaos if it stopped, or perhaps we’d find an alternative. Or a smaller wheel.
Elspeth – A well-taken point. Bureaucracy is a powerful force and yes, it’s driven by paper (and electronic forms). It really does take on a life of its own, and it’s interesting to speculate on what would happen if it completely disappeared.
I love it when sleuths creatively work around bureaucratic red tape. Probably because I’d like to be able to do the same!
Elizabeth – Oh, I know what you mean! I’d love to be able to as well. And it does show some sharpness on the part of the sleuth if s/he can find away around red tape without actually breaking the law.
So many books have detectives — private and governmental — calling motor vehicle boards for information, not to mention delving into other information held by the government.
Now, when one thinks of the talented, brilliant Elettra Zorzi, who can hack as well as Lizbeth Salander — and do it from a police station, without anyone knowing how she’s doing it, and without getting in trouble for it, it’s amazing how she pulls it off. And Guido Brunetti, who is becoming more and more aware of the depth of her intrusions into privileged, private information , worries about it, but then puts that aside, as she finds out data which is crucial to his cases. In the most recent book Beastly Things, Elettra finds out much financial information about some potential culprits, some of it from government data bases.
But where would this series be without her deft computer skills? And sparkling personality?.
Kathy – You’ve raised a really interesting dilemma. On one hand, getting certain kinds of information without a warrant or its equivalent is illegal. Private detectives worth their pay know that. And in a good crime fiction novel – one that’s realistic – that point isn’t waved off. On the other hand, as you say, series such as Donna Leon’s are enhanced by characters such as that of Elettra zorzi. And her ability to get information, even in less-than-upfront ways, is important to solving the cases. Removing her character and her ways of helping with cases might detract from the series. It’s a delicate balance.
I would say from a political and moral standpoint I’d be for tough laws and procedures protecting community members’ civil liberties and rights, to be free of searches, including internet searches, without all warrants and just cause and all that.
But from a mystery reader’s perspective, go to it Elettra Zorzi. It helps the story so much more to show her skills and the results of her investigations even into areas where she not go. It spices up the books.
And in thrillers, this kind of internet searching and piece by piece investigations of all kinds of financial and other information aids the detectives and helps to create that edge of your seat suspense, as each piece of information is uncovered.
Kathy – There is a difference isn’t there between what one thinks as a person in real life (i.e. what environment do I want to live in) and what thinks as a reader (i.e. what moves this plot along and makes it interesting). Getting access to information can really make a novel more exciting and get the reader engaged. And I like Elettra Zorzi as a character, too, so I tend to be sympathetic towards what she does.